At Rue Walks, we want you to be completely satisfied with your purchase. Please review our return and refund policy carefully before placing an order.
1. Payment Method
We offer Cash on Delivery (COD) only. Payment is made at the time of delivery.
2. Eligibility for Returns
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. To be eligible for a return or exchange, the product must be unused, in its original condition, and packaging.
3. Return Process
To initiate a return, please contact our customer support team with your order details and a description of the issue. We will guide you through the next steps.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through a method agreed upon with you, typically a direct payment or store credit alternative.
5. Non-Returnable Items
Products that show signs of use, damage due to misuse, or those missing original packaging will not be accepted for return or refund.
6. Return Shipping
If the return is due to our error, we will cover the return shipping costs. For other returns, you may be responsible for return shipping fees.
7. Contact Information
For any questions regarding returns or refunds, please contact our customer service team at [email protected].